Need vacuum cleaner repairs in Auckland? Vacdirect has four Auckland stores, in Albany, Henderson, New Lynn and Pukekohe, all formerly Godfreys. Drop your machine at whichever is closest, and our team will find the fault. We service vacuums, robot vacuums and robotic lawn mowers.

Choose Your Nearest Auckland Store

Vacuum Repairs and Servicing in Auckland

A vacuum that has lost its power slows down every job. In many cases, the fault is simple and the fix is quick. So a repair or service can save you the cost of a new machine.

We service and repair:

• Upright, cylinder and bagless vacuums
• Cordless stick and handheld vacuums
• Robot vacuums
• Robotic lawn mowers (contact your nearest store to arrange servicing)
• Carpet cleaners and steam mops
• Commercial and backpack vacuums

How Our Auckland Repair Service Works

1. Bring it in. Drop your machine in at any of our four Auckland stores. Please bring any accessories linked to the problem.
2. We book it in. You pay the $89.95 service fee when you book. We then inspect your machine and find the fault.
3. We quote before we start. If parts are needed, we tell you what they cost. If you decide not to go ahead, the service fee is not refunded. We don’t start the work until you agree, unless you’ve already told us to go ahead.
4. We fix it. Many repairs are done on site. Because Auckland has several stores, some machines go to our central repair location for a faster turnaround. We’ll tell you first. We then let you know when your machine is ready to collect from your store.

Turnaround depends on how busy we are and on how quickly parts arrive. We’ll give you an estimated timeframe when you book.

Common Problems We Fix

Still Under Warranty?

Still under warranty? Contact us first. We’ll then handle your claim through the manufacturer’s warranty process.

Areas We Serve Across Auckland

Our four stores cover Auckland from north to south:

• North Shore and North Auckland (Albany): Albany, Browns Bay, Takapuna, Glenfield, Orewa and Whangaparaoa.
• West Auckland (Henderson): Henderson, Te Atatu, Massey, Glen Eden, Kumeu and Titirangi.
• Central West (New Lynn): New Lynn, Avondale, Blockhouse Bay and Green Bay.
• South Auckland and Franklin (Pukekohe): Pukekohe, Tuakau, Waiuku and Drury.

Auckland’s humid climate and busy households put plenty of wear on vacuums. Moisture, pet hair and fine dust all take their toll, so regular servicing pays off.

Vacuum Repair FAQs for Auckland

How much does a vacuum repair cost in Auckland?

Our service fee is $89.95 including GST. It covers inspection, diagnosis and labour. If your machine needs parts, we quote them separately before we fit them.

Do I get the service fee back if I decide not to go ahead?

No. The fee covers the inspection, diagnosis and labour we carry out, so it isn’t refundable if you decide not to go ahead with the repair. This doesn’t affect your rights under the Consumer Guarantees Act.

Which Auckland store should I use?

Use whichever is closest to you. All four stores can book in your repair, and they all work with our central repair location when that helps.

Will my machine be repaired in the store?

Many repairs are done on site. If your machine is better handled at our central repair location for a faster turnaround, we’ll tell you first.

How long will my repair take?

It depends on how busy we are and on parts availability. We’ll give you an estimated timeframe when you book.

Can you service my robot vacuum or robotic lawn mower?

Yes. Contact your nearest store with the make and model, and we’ll tell you how to arrange it.

Are the Auckland Vacdirect stores the former Godfreys stores?

Yes. Our Albany, Henderson, New Lynn and Pukekohe stores were formerly Godfreys, and they’re now Vacdirect.

Looking for repairs elsewhere in New Zealand? See all our repair and servicing locations.