Contact Vacdirect – We're Here to Help!
Got a question about vacuum cleaners, robotic lawn mowers, accessories or repairs? Our team is here to help. Call, email or visit one of our eight stores.
Our Address
Vacdirect (NZ) Ltd
122 Cumberland Street
Dunedin
Send Us a Message
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Visit One of Our Eight Stores
Drop in to any store for expert advice, spare parts and repairs. Stock varies by store, so please call ahead to check availability.
Auckland Stores
New Lynn
Lynn Mall Centre, Shop 1109, 3058 Great North Road, New Lynn, Auckland 0600
Hamilton and Tauranga Stores
South Island Stores
How Can We Help?
- Repairs and servicing: $89.95 plus parts. See our repairs and servicing page.
- Delivery: see our Delivery Information.
- Faulty product or return: see our Return and Refund Policy.
- Warranty claim: contact the store where you bought your product, or email us with your order number.
- Parts, bags and filters: browse our accessories and parts.
Contact FAQs
Which store should I contact?
Use whichever store is closest to you, or the store where you bought your product. For a general enquiry, call 03 474 5533 or email info@vacdirectnz.co.nz.
How quickly will you reply?
We reply as soon as we can. For anything urgent, please call your nearest store.
Can I check if a product is in stock at a store?
Yes. Stock varies by store, so please call the store before you visit. Some products are available in store only.
