Last updated: 20 October 2026

Vacdirect delivers to customers throughout New Zealand. This page explains how our delivery works, what it costs and what to do if something goes wrong. It forms part of our Terms and Conditions.

1. Where We Deliver

We deliver to street addresses throughout New Zealand. Please give us a full street address, and add any courier instructions that help, such as a gate code or a safe place to leave your parcel.

2. Delivery Costs

  • We show your standard delivery charge at checkout, before you pay. It depends on where you are and the delivery method.
  • Some orders attract extra charges, for example for large or heavy items, or for rural addresses. We will tell you before we dispatch your order.
  • Larger products, such as robotic lawn mowers and commercial machines, may need special delivery arrangements. We will tell you what’s needed.

3. Delivery Times

  • Delivery times are estimates, not guarantees. They depend on your location, the courier and the product.
  • We aim to dispatch in-stock orders promptly. If there’s a delay, we will let you know.
  • Pre-orders and backorders are dispatched when the stock arrives. The expected date is shown on the product page, and we will tell you if it changes.
  • Some products are available in store only. These can’t be ordered online or delivered.

4. Tracking Your Order

When your order is dispatched, we will email you. Where a tracking number is available, we will include it, so you can follow your delivery.

5. Pick-Up from Store

If you’d like to collect an order from one of our stores, please contact us before you order, and we will arrange it. We will let you know when it’s ready.

6. Receiving Your Order

  • Please make sure someone can receive your delivery, or give clear courier instructions.
  • Check your order as soon as it arrives. If it’s damaged or isn’t what you ordered, contact us within 3 days. Send photos of the product and the packaging, and keep the packaging until we’ve sorted it out.
  • If your parcel hasn’t arrived, check the tracking details and contact us. We will follow it up with the courier.

7. Wrong or Incomplete Addresses

Please check your delivery address before you place your order. If a courier can’t deliver because the address was wrong or incomplete, extra costs to resend it may apply. Contact us straight away, and we will help.

8. Frequently Asked Questions

Do you deliver everywhere in New Zealand?

Yes. We deliver to street addresses throughout New Zealand.

How much is delivery?

Your standard delivery charge shows at checkout. If your order needs extra charges, such as for a large item or a rural address, we will tell you before we dispatch.

How long will my order take?

Delivery times are estimates. They depend on where you are and the product. Pre-orders are dispatched when the stock arrives.

Can I track my order?

We email you when your order is dispatched. Where a tracking number is available, it is included.

What if my order arrives damaged?

Contact us within 3 days of delivery, and send photos of the product and its packaging.

Can I collect my order from a store?

Yes, contact us before you order, and we will arrange it.

9. Contact Us

You can also visit or call any of our stores. See our Contact Us page for details.

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