Is your vacuum losing suction, making odd noises or refusing to start? Our Dunedin team, formerly Godfreys, provides vacuum cleaner repairs and servicing for vacuums, robot vacuums and robotic lawn mowers. Bring your machine to our store, and we’ll find the fault.

Vacuum Repairs and Servicing in Dunedin

A machine that works badly makes every clean harder. Often, the fault is simple. So a service or a small repair can bring it back to life, and you keep the machine you already know.

We service and repair:

• Upright, cylinder and bagless vacuums
• Cordless stick and handheld vacuums
• Robot vacuums
• Robotic lawn mowers (contact us to arrange servicing)
• Carpet cleaners and steam mops
• Commercial and backpack vacuums

How Our Dunedin Repair Service Works

1. Bring it in. Drop your machine in to our store at Unit A, 122 Cumberland Street. Please bring any accessories linked to the problem.
2. We book it in. You pay the $89.95 service fee when you book. We then inspect your machine and find the fault.
3. We quote before we start. If parts are needed, we tell you what they cost. If you decide not to go ahead, the service fee is not refunded. We don’t start the work until you agree, unless you’ve already told us to go ahead.
4. We fix it. Most repairs are done here in store. If your machine is better handled at our central repair location, for a faster turnaround, we’ll tell you first. We let you know when it’s ready.

Turnaround depends on how busy we are and on how quickly parts arrive. We’ll give you an estimated timeframe when you book.

Common Problems We Fix

Still Under Warranty?

Still under warranty? Contact us first. We’ll then handle your claim through the manufacturer’s warranty process.

Find Us in Dunedin

Vacdirect Dunedin (formerly Godfreys)
Unit A, 122 Cumberland Street, Central Dunedin 9016
Phone: 03 474 5533
Email: info@vacdirectnz.co.nz

See our Dunedin store page for directions.

We repair and service vacuums, robot vacuums and robotic lawn mowers in store. See our Dunedin repairs and servicing page.

Areas We Serve

We repair machines for customers across Dunedin and Otago, including South Dunedin, St Clair, Caversham, Roslyn, Mornington, North East Valley, Green Island, Andersons Bay, Port Chalmers and Mosgiel.

Dunedin’s cooler, damp winters can be hard on machines stored in garages and sheds. Meanwhile, busy family homes and student flats fill filters and brush bars with hair and fine dust. A service now and then keeps all of that in check.

Vacuum Repair FAQs for Dunedin

How much does a vacuum repair cost in Dunedin?

Our service fee is $89.95 including GST. It covers inspection, diagnosis and labour. If your machine needs parts, we quote them separately before we fit them.

Do I get the service fee back if I decide not to go ahead?

No. The fee covers the inspection, diagnosis and labour we carry out, so it isn’t refundable if you decide not to go ahead with the repair. This doesn’t affect your rights under the Consumer Guarantees Act.

Do I need to book my repair?

Please call or visit us to book. You pay the service fee when you book. Call 03 474 5533 or email info@vacdirectnz.co.nz if you’d like to check first.

How long will my repair take?

It depends on how busy we are and on parts availability. We’ll give you an estimated timeframe when you book.

Can you service my robot vacuum or robotic lawn mower?

Yes. Contact us with the make and model, and we’ll tell you how to arrange it.

Is Vacdirect Dunedin the former Godfreys store?

Yes. Our Dunedin store was formerly Godfreys, and it’s now Vacdirect.

Do you sell vacuum bags, filters and parts?

Yes. Browse our accessories and parts, or ask in store.

Looking for repairs elsewhere in New Zealand? See all our repair and servicing locations.